We want you and your dog to love your Zippaws order. Please read our cancellation and refund policy carefully before ordering.
Cancellations
You can cancel your order any time before it is dispatched (usually within 24 hours of ordering) for a full refund. Once an order has been dispatched, it can no longer be cancelled. To cancel, email support@zippaws.com with your order number as soon as possible.
Returns
As our products are priced at sharp sale prices, we do not accept returns or replacements for change of mind. Please order carefully.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, we’ve got you covered. Email support@zippaws.com within 48 hours of delivery with your order number and a clear photo or unboxing video showing the issue. Once verified, we’ll send you a free replacement at no extra cost. If a replacement is unavailable, we’ll issue a full refund.
Refunds
Approved refunds are processed to your original payment method within 5–7 business days. Timelines for the amount to reflect may vary by bank.
Non-Returnable
Used or washed items, and change-of-mind requests, are not eligible for return or refund.
How to Reach Us
Email support@zippaws.com with your order number and details. We typically respond within 24–48 hours.
This policy was last updated in July 2026.